Claims Reporting:
Philadelphia Process (Liability Claims)
How to report a claim:
Step 1 – Gather the Facts
When reporting a notice of loss (injury, property damage to third parties, auto accidents, etc.; related to a registered event), please provide as much detail as possible. This should include, but not be limited to, Insured Name (The Regents of the University of California plus student organization/club name), Contact Name (student organization/club), Policy Number, Claimant Name, Claimant Contact Information, Date of Loss, Location of Loss, Cause of Loss, Your Policy or Reference Number, Initial Steps Taken to Mitigate the Loss, Type (s) and Description of Damage and Estimated Amount of Loss.
Step 2 – Report
- Available Online – Click here to report a claim
- Philadelphia Insurance Companies
Attention Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004-0950
- Phone – 800-765-9749
Fax – 800-685-9238
Email – claimsreport@phlyins.com
Step 3 – Follow Up
The claims customer service department will immediately process your first notice of loss and you will be contacted by your servicing representative.
Click here for information on how to report a University of California Accident Medical claim. You must report the accident to ACE prior to reporting to Philadelphia or HCC.
ACE Process (Accident Medical Claims)
Step 1 – Gather the Facts
When reporting a notice of an injury to a member and/or participant, please provide as much detail as possible about the circumstances of how the injury occurred. The information you gather will be needed on the claim form, see below, and the servicing representative will obtain further information when needed. Details should include, but not be limited to, Insured Name (UC Campus and full name of the student organization/club), student organization/club Contact Name, Policy Number (provided on form), Injured Member/Participant Name, Date of Loss, Description of the Injury, Description of the Event where the Injury Occurred, Physical Location where Injury Occurred, Cause of Injury, Your Reference Number (if applicable), Initial Steps Taken to assist the injured participant, any medical reports or invoices received from or on behalf of the injured participant.
Step 2 – Report
- ACE Accident Claim Form in PDF – Click here
Follow the instruction on the form, complete the form and obtain the required signatures and mail to:
- ACE American Insurance Company
P. O. Box 15417
Wilmington, DE 19850
- Phone – 800-336-0627 or 302-476-6194
Fax – 302-476-6154
Email – Diana.Basa@ace-ina.com
Step 3 – Follow Up
The claims customer service department will immediately process your report and you and the injured participant will be contacted by your servicing representative.
HCC Process
How to report a claim:
Step 1 – Gather the Facts
When reporting a notice of loss, please provide as much detail as possible. This should include, but not be limited to, Insured Name, Contact Name, Policy Number, Date of Loss, Location of Loss, Cause of Loss, Your Policy or Reference Number, Initial Steps Taken to Mitigate the Loss, Type (s) of Damage and Estimated Amount of Loss.
Step 2 – Report
- HCC Specialty Underwriters, Inc.
401 Edgewater Place, Ste 400
Wakefield, MA 01880
- Phone – 800-927-6306
Fax – 781-994-6001
Step 3 – Follow Up
The claims customer service department will immediately process your first notice of loss and you will be contacted by your servicing representative.